Complaints and Appeals Policy

Complaints Policy-600px

Farsight shall maintain a system to record and manage complaints and compliments. This shall ensure that all staff know what to do when a complaint/compliment is received and that all complaints are investigated fairly and in a timely manner.

The system shall:

  • Ensure that our process proactively acknowledges, considers, and responds to all complaints.
  • Afford the appropriate levels of objectivity and fairness to all parties.
  • Enable complaints to be prioritised.
  • Provide remedies proportionate to the issues raised.
  • Acknowledge positive feedback received.
  • Enable complaints/compliments to be systematically and accurately logged and tracked.